Institute of Research and Information on Volunteering
Institute of Research and Information on Volunteering
TIPS T-learning to improve professional skills for intercultural dialogue (2007-2009)A Multilateral project for development of innovation under the Leonardo da Vinci programme, initiated by Consorzio For.com, (Italy) in five countries: Austria, France, Greece, Italy and Poland, meant to develop a training programme for cultural mediators.
The TIPS project offered a training course for cultural mediators based on t-learning. Skills and competences required by their profession is constantly changing to meet their public's demands, migrants, faced to very specific and individual problems. The main need concerns communication with migrants both for linguistic reason but also for overcoming negative issues (administrative barriers, cultural problem...)
Cultural mediation is a professional activity which requires several skills, such as:communication and comprehension (especially inter personal effective communication is needed) ; relational abilities ; emotional balance ; planning abilities ; being able to face and to solve conflicts ; being able to promote self-esteem ; language literacy ; cultural and history background. Cultural mediators are a precious resource both for minority ethnic communities and for society as a whole. They are "culturally sensitive and competent services providers" more than just information or linguistic support providers. That is why competences and skills they have to master are so wide and could need to be adapted to very specific case to case situations. The cultural mediator founds job in public and private services where first contact services are offered: offices for foreigners, sanitary services, police departments, tribunals, prisons, association and cooperatives promoting socio-cultural integration projects. His role is also very important in sanitary structures (hospitals, first assistance bureau) where also new emergent branches of medical services are becoming aware of migrants specific needs.
The main objective of the TIPS project was to realize a training course using t-learning methodology for cultural mediators and sanitary staff in order to improve skills and competences needed to work and to act with immigrants.
Work plan
European meetings of experts (Roma, Krakow, Graz, Patras) ;
national meetings gathering cultural mediators, immigrants and all the stakeholders involved in welcoming immigrants ;
national studies on profiles of professionals working with immigrants and training needs ;
the innovative aspect of the proposal is the teaching methodology proposed which focuses on the use of ICT and T-learning in particular. T-learning consists on the integration of three different tools: Internet (e-learning), Television (tv-learning), Mobile (m-learning). Internet will be used to provide, through the TIPS project web site, more general information, materials, news, etc..
dissemination strategy
monitoring and evaluation strategy.
Octobre 2007- Septembre 2009
Six organisations in five countries
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Autriche AuxiliumSofia Fontes e Sousa de Oliveira et Dr Christina Pusswald A-2200 Graz Tel.: +43-316 328 044 www.auxilium.co.at
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Grèce Université ouverte hellénique (HOU) Dr Achilles Kameas 23 Sahtouri street GR- 26222 Patras Tel.: +30 -2610367402 www.eap.gr
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| Italie Consorzio For.com Ilaria Masciti Via Virginio Orsini, 17/A IT-00192 Roma Tel.: +39 06 3608151 www.forcom.it
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Italie Gruppo Pragma Guido Zerbinetti Foro Bonaparte 59 IT- 20121 Milan Tel.: +39 0236592910 www.gruppopragma.it
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| France
IRIV - Institut de Recherche et d'Information sur le Volontariat
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Pologne
Université Joseph Tischner
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